Delivery policy / returns policy

Delivery & Returns

Free next day (Mon-FRI) UK delivery

£30

Order threshold

From us to you

Delivery

We deliver across the UK mainland.

Your order journey

  1. Step 01

    Order

    By 1pm for same day

  2. Step 02

    Packed

    Dispatched same day

  3. Step 03

    Shipped

    Royal Mail Tracked 24

  4. Step 04

    Delivered

    Next day to most areas

Order by 1pm

Orders received by 1pm are dispatched the same day. Orders placed after 1pm, or over a weekend or bank holiday, are dispatched the next working day.

Service

Orders are shipped with Royal Mail Tracked 24. For the majority of UK postcodes this is next day delivery. Please allow up to 2–5 working days for more remote areas.

Under £30

Orders under £30 are delivered for a flat rate of £5.95.

Tracking

Once your order is dispatched you'll receive a confirmation email with tracking details where available.

Delivery to remote UK areas

Delivery aims shown for each service are based on the majority of UK addresses. However, delivery times may vary depending on the destination postcode. For Royal Mail Tracked 24 and Tracked 48, no delivery target time is provided for items sent to the following postcode areas:

AB30–38, AB41–45, AB51–56, AB99, BT, DD8–10, DG7–9, FK8, FK15–21, HS, IV, KA27–28, KW1–17, PA20–38, PA41–80, PH10–11, PH13–14, PH17–18, PH19–44, PH49–50, TD15, TR21–25, GY, IM, JE, ZE.

Changed your mind?

Returns

Return within 14 days

If you change your mind, you can return your order within 14 days of receiving it, provided the items are unopened, unused and in their original packaging.

01

To start a return, contact us with your order number before sending anything back.

02

Return postage is paid by the customer.

03

Refunds are issued to your original payment method within 14 days of us receiving the return.

Perishable items

For food safety reasons, perishable, chilled and frozen products cannot be returned unless they arrived damaged, spoiled or incorrect. If there's any problem with a perishable item, contact us within 48 hours of delivery with a photo and we'll make it right.

Contact within 48 hours

Damaged or incorrect orders

If anything in your order arrives damaged or isn't what you ordered, get in touch within 48 hours of delivery and we'll sort it.

Questions? Contact us - we're happy to help.

Contact us